Give yourself support.
Your people need you.
Supporting wellness brands through operations management and customer experience.
"A service brings people in. The experience brings them back."
Because how clients feel often determines whether they come back, recommend you, or trust you again.
For those who have ideas but no time to make them happen
If you love working with people, but feel like you’ve had enough of being responsible for everything else when running your retreats or workshops – this is for you
What I take care of:
- Retreat organisation logistics, vendor & partner coordination
- Communication with participants before and during the retreat
- On-site presence
Your single point of contact, solving issues and taking care of your community
For those who want to see where they’re losing clients
There are things your clients won’t tell you — but an external expert perspective will show what’s missing — and how to stay ahead.
- Customer journey audit identifying weak points in your client experience
- Clear report with practical recommendations
- Follow-up call to walk you through the findings and what to do next
For those who want to grow
- Customer Experience (CX) standards aligned to your values
- Team training so your standards are applied
- CX tracking and measures + FREE follow-up review
What It’s Like to Work With Me
Growth
I build operational habits that support long-term success - not one-off fixes.
Client First
Everything I do is designed around your clients’ experience.
Ownership
I take full responsibility for agreed areas - not just support from the side.
Consistency
I repeat standards - until they become culture.
What people say about working with me
"I really enjoyed working with Monika, she was not only highly capable, but professional, approachable at all times. She never backed off from a challenge, and took on some of the largest projects in our team, and lead from inception to delivery. [...] Not only was she great as an individual contributor, but she also quickly highlighted her leadership skills, being able to manage and influence stakeholder across all levels of the business."
"Working with Monika is a real pleasure. She has a great ability to listen and accurately identify what’s really needed. She looks at the whole situation, analyzes it, and proposes solutions that just work. She is the kind of person I could always trust - when she takes responsibility for something, I know it will get done.
Even now, years later, we are still benefiting from the foundations she built — which says a lot about the quality of her work"
