Operational Management & Customer Experience for wellness brands
Grow your business while staying focused on the people you help - not on managing everything else.
Are you the one responsible for everything?
Many wellness professionals reach the same moment: they want to expand their business, create new projects, and offer new services. But as the business grows, it requires more and more energy – and instead of doing what you love and helping people, you spend your time keeping the business running and putting out fires.
Maybe this is the moment to change that?
There is a way to keep doing what you love and still grow your business.
GROW Model
A simple system for growing your wellness business through operational habits and customer experience excellence
G
Business Growth
Have an idea?
Let me organise it for you – from planning and logistics to communication with vendors and participants – so you can focus on teaching and sharing your expertise.
R
Shared Responsibility
You don’t have to do it alone.
While you focus on working with your clients, I take responsibility for running the event, coordinating, and being present on-site.
O
Operations & Habits
The key is to have strong foundations
Behind every successful business are small repeatable actions – operational habits – that keep everything organised and predictable.
W
Winning
Let’s succeed together!
With the Customer Experience Excellence and strong operational habits, we win clients’ trust and achieve better results
Give yourself support.
Your people need you.
So you can focus on your people
Supporting wellness brands through operations management and customer experience.
Health, growth, and wellbeing have been key values in my life for over 20 years — partnering with wellness businesses felt like a natural next step.
My background includes years of coordinating different types of projects: from 20-person events and 100-person conferences to complex cross-team projects delivered over multiple years.
I hold a master’s degree in business management and advanced project management certifications. My main expertise, however, is Customer Experience. I believe that creating high-quality experiences is one of the most valuable long-term investments in business growth.
Today, I combine operational structure with a human approach to help wellness professionals grow their business in a more organised way.
Years of regular sports training taught me that real results come from consistency. This is exactly how I approach business operations – by building simple habits that support long-term growth.
Just like training, this work gives me energy and a strong sense of purpose.
Monika Mazur
What people say about working with me
"I really enjoyed working with Monika, she was not only highly capable, but professional, approachable at all times. She never backed off from a challenge, and took on some of the largest projects in our team, and lead from inception to delivery. [...] Not only was she great as an individual contributor, but she also quickly highlighted her leadership skills, being able to manage and influence stakeholder across all levels of the business."
"Working with Monika is a real pleasure. She has a great ability to listen and accurately identify what’s really needed. She looks at the whole situation, analyzes it, and proposes solutions that just work. She is the kind of person I could always trust - when she takes responsibility for something, I know it will get done.
Even now, years later, we are still benefiting from the foundations she built — which says a lot about the quality of her work"
